Terms of Service

Effective date: October 16, 2026
Last updated: October 16, 2026

These Terms of Service ("Terms") form a legal agreement between you and Caspers Cloak LLC ("Casper's Cloak", "we", "us", "our") and govern your use of the Casper's Cloak iOS app, Mac app, Android app, and website at casperscloak.com (together, the "Service").

Please read them carefully. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Casper's Cloak is a consumer privacy product. It provides:

A VPN tunnel built on the WireGuard protocol that routes your internet traffic through servers we operate.
DNS-level threat blocking against a curated blocklist of domains associated with malware, phishing, advertising, and tracking.
Cover-traffic generation intended to reduce the effectiveness of traffic-analysis techniques.
Account, subscription, and notification features.

Tor realms and exit countries. Depending on your plan, the Service includes Tor realms, which send your traffic from our VPN server through the Tor network. Tor relays, including the exit relay where your traffic leaves the Tor network, are run by independent volunteers, not by us, and we do not control them. The exit relay can see the sites you connect to and any traffic that is not itself encrypted. If you pick an exit country and it is not available when you connect, we use the nearest available country in the same realm. Which countries we offer, and in which realms, may change.

We may add, remove, or modify features at our discretion. We will give you reasonable notice of material changes that reduce functionality you have already paid for.

2. Eligibility

You may use the Service only if:

You are at least 13 years old (or 16 years old if you are in the European Economic Area or United Kingdom).
You have the legal capacity to enter into a binding contract in your jurisdiction.
You are not barred from using the Service under applicable law (for example, you are not on a US sanctions list, and you are not located in a jurisdiction where the Service is prohibited).

If you use the Service on behalf of a business, you represent that you have authority to bind that business, and "you" includes both you individually and the business.

3. Your account

To use most of the Service you must create an account. You agree to:

Provide accurate information.
Keep your access to your registered email address secure (we send one-time login codes to it).
Be responsible for all activity that occurs under your account.
Notify us promptly at support@casperscloak.com if you suspect unauthorized use of your account.

You may delete your account at any time. See our Privacy Policy, Section 9, for the steps. Account deletion ends your right to use the Service.

4. Acceptable use

You agree not to use the Service to:

Break the law. This includes copyright infringement, trafficking in stolen data, unauthorized access to computer systems, child sexual abuse material, sanctions evasion, fraud, and any other criminal activity.
Attack other systems. No port scanning, denial-of-service attacks, network intrusion attempts, vulnerability exploitation, or unauthorized penetration testing through our network.
Send unsolicited commercial messages or commit any kind of spam, fraud, phishing, or social-engineering attack.
Distribute malware or content designed to harm computer systems or users.
Resell or redistribute the Service without a written agreement with us.
Interfere with the Service itself: no probing, reverse-engineering for the purpose of circumventing access controls, scraping at a rate that affects availability, or attempting to overwhelm our infrastructure.
Misrepresent yourself or impersonate another person or organization.
Use the Service to harass or threaten other people.

We may suspend or terminate your account if we determine you have violated this section, with or without notice. We may also report illegal activity to the appropriate authorities.

The fact that traffic through Casper's Cloak is encrypted to our servers does not mean it is invisible to law enforcement: we comply with valid legal process. See our Privacy Policy for details on what we do and do not log.

5. Subscriptions and billing

To connect to the VPN you need either a free trial or a paid subscription. Casper's Cloak has no free plan. The plans, their prices and what each includes, including any monthly data cap, are described at casperscloak.com and in the app before you buy.

When a trial or subscription ends without a purchase, your account stays open, but it can't connect until you buy a subscription.
Accounts on our former free plan. If your account was on our free plan before we discontinued it, it keeps a connection at reduced speed, with a monthly data cap.
Monthly data caps. If your plan has a monthly data cap, once you reach it your connection continues at reduced speed until the cap resets at the start of your next monthly period. We tell you when you are approaching it and when you reach it, as described in Section 5A of our Privacy Policy.

5.1 How you pay

Depending on where you subscribe, your payment is processed by:

Apple (in-app purchases on iOS) — governed by Apple's standard subscription terms.
Google (Google Play Billing on Android) — governed by Google's standard subscription terms.
Stripe (when you subscribe via casperscloak.com) — Stripe processes your card data directly under its own terms; we receive only a customer reference and tier confirmation.

5.2 Auto-renewal

Subscriptions automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date.

Apple subscriptions: manage and cancel in iOS Settings → [your name] → Subscriptions, or at apps.apple.com/account/subscriptions. Apple's terms control timing of cancellation.
Google subscriptions: manage and cancel in the Google Play Store → Subscriptions, or at play.google.com/store/account/subscriptions. Google's terms control timing.
Stripe / web subscriptions: sign in and cancel at casperscloak.com/account/subscription.

You will retain access to paid features for the remainder of the billing period you have already paid for.

For web (Stripe) subscriptions on a yearly plan, we email you before each renewal with the price and how to cancel. Apple and Google send their own renewal notices for subscriptions bought through them.

5.3 Free trials

If we offer a free trial, you must cancel before the trial ends to avoid being charged. We will display the price, billing cadence, and trial end-date clearly before you sign up.

5.3a Introductory and promotional discounts

From time to time we may offer a discount, for example a discount for joining today instead of starting a free trial.

A discount applies to the plan you purchased with it.
Unless the offer says otherwise, the discount lasts for as long as that subscription stays active on that plan. It ends if you cancel, if the subscription lapses, or if you change plan.
One discount per account.
A discount cannot be combined with a free trial.

The 20% join-today discount is a percentage off the then-current regular price of your plan.

5.4 Refunds

For purchases made through Apple, refunds are governed by Apple's policies. Request refunds via reportaproblem.apple.com. We cannot directly refund an Apple-managed transaction.
For purchases made through Google, refunds are governed by Google Play's policies. Request refunds via the Google Play Store. We cannot directly refund a Play-managed transaction.
For purchases made through Stripe / casperscloak.com, we offer a 30-day money-back guarantee: we give you a full refund if you ask within 30 days of your first payment. To request it, email support@casperscloak.com (there is no refund button). After the 30-day window, refunds are at our discretion.

Statutory refund and withdrawal rights (including the EU 14-day right of withdrawal for digital services, where applicable) are not affected by this section. By purchasing a subscription that begins immediately, you may be agreeing to begin performance during the withdrawal period; where local law allows, this can reduce the refund amount you are entitled to.

If for some reason you request a refund through Apple or Google, you authorize us to share relevant account usage and purchase information with that platform to assist in evaluating your request, as described in our Privacy Policy.

5.5 Price changes

We may change subscription prices. Existing subscribers will be notified at least 30 days before a price change takes effect for their renewal. Continued use of the Service after the change takes effect constitutes acceptance of the new price.

5.6 Taxes

Prices shown do not include applicable sales tax, VAT, or other taxes unless explicitly stated. You are responsible for any taxes due under the law of your jurisdiction.

6. License

We grant you a personal, non-exclusive, non-transferable, revocable, limited license to use the Service for your personal, non-commercial use, subject to these Terms. You may not:

Copy, modify, or create derivative works of the Service;
Reverse-engineer the Service except to the extent applicable law prohibits restricting such reverse-engineering;
Remove or alter copyright, trademark, or proprietary notices;
Use the Service to build a competing product.

The Service includes open-source components (notably WireGuard®, which is a registered trademark of Jason A. Donenfeld). Those components are licensed to you under their respective open-source licenses, which we make available on request.

7. Apple-specific terms (iOS and Mac)

This Section 7 applies if you use the Casper's Cloak iOS or Mac app, in addition to the rest of these Terms. In the event of a conflict between this Section 7 and the rest of these Terms, this Section 7 governs for use of those apps.

These Terms are between you and Caspers Cloak LLC only, not Apple. Apple is not responsible for the iOS or Mac app or its content.
Apple has no obligation to provide maintenance or support for the iOS or Mac app.
If the iOS or Mac app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any. Apple has no other warranty obligation.
We, not Apple, are responsible for product liability claims, claims that the iOS or Mac app fails to conform to legal or regulatory requirements, and claims under consumer-protection or similar laws.
We, not Apple, are responsible for addressing third-party intellectual-property infringement claims relating to the iOS or Mac app.
Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
You represent that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and you are not on any US Government list of prohibited or restricted parties.

8. Google Play / Android terms

This Section 8 applies if you use the Android app. In addition to these Terms, your use of the Android app is also subject to the Google Play Terms of Service (play.google.com/intl/en_us/about/play-terms/). To the extent of any conflict regarding distribution and licensing, the Google Play Terms control for those matters; otherwise these Terms control.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE;
ANY VPN CONNECTION WILL ALWAYS BE AVAILABLE OR FAST;
ANY TOR EXIT COUNTRY WILL ALWAYS BE AVAILABLE, OR THAT TOR RELAYS, WHICH WE DO NOT OPERATE, WILL HANDLE YOUR TRAFFIC SAFELY;
THREAT BLOCKING WILL DETECT EVERY MALICIOUS DOMAIN;
COVER-TRAFFIC GENERATION WILL DEFEAT EVERY FORM OF TRAFFIC ANALYSIS;
THE SERVICE WILL MAKE YOU FULLY ANONYMOUS ON THE INTERNET — IT WILL NOT.

YOU ARE RESPONSIBLE FOR YOUR OWN CONDUCT ONLINE. NO PRIVACY TOOL, INCLUDING OURS, IS A SUBSTITUTE FOR GOOD JUDGMENT.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent your jurisdiction does not allow such exclusion, the warranties above apply only to the extent permitted by law, and you may have additional rights.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOST DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) USD 50.

Some jurisdictions do not allow the limitation of liability for incidental or consequential damages. To the extent your jurisdiction does not allow such limitations, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Caspers Cloak LLC and its officers, directors, employees, and agents from and against any third-party claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

your violation of these Terms;
your violation of any law or third-party right;
your use of the Service in violation of Section 4.

12. Termination

You may terminate these Terms at any time by deleting your account.

We may suspend or terminate your account, with or without notice, if:

You violate these Terms (especially Section 4 — Acceptable use);
We are required to do so by law;
The Service is being abused in a way that threatens its integrity or other users.

Sections that by their nature should survive termination (including Sections 9, 10, 11, 13, 14, and 15) survive termination of these Terms.

13. Governing law

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer based outside the United States, mandatory consumer-protection laws of your country of residence may grant you additional rights that this section does not displace.

14. Dispute resolution

14.1 Informal resolution first

Before filing any claim, you agree to first contact us at support@casperscloak.com and try in good faith to resolve the dispute for at least 30 days.

14.2 Arbitration (US users)

If we cannot resolve the dispute informally, and to the extent permitted by law, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Sarasota, Florida or, at your election, by telephone or video, or in your county of residence.

You and we both waive the right to a jury trial and the right to participate in a class action.

You may opt out of arbitration within 30 days of first accepting these Terms by emailing support@casperscloak.com with the subject line "Arbitration opt-out" and including your name and account email.

14.3 Small-claims court

Either party may bring a qualifying claim in small-claims court instead of arbitration.

14.4 EEA / UK / Switzerland users

If you are a consumer in the EEA, UK, or Switzerland, the arbitration provisions in 14.2 do not apply. You can bring a claim in the courts of your country of residence, or, at your option, in the courts of Florida, USA.

15. Changes to these Terms

We may update these Terms. When we do:

We will post the updated Terms at casperscloak.com/terms-of-service.
We will update the "Last updated" date at the top.
For material changes, we will give you at least 30 days' notice by email or in-app message.

If you do not agree to the updated Terms, you must stop using the Service before the changes take effect.

16. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service and supersede any prior agreements.
Severability. If any provision of these Terms is held to be unenforceable, the rest will remain in effect.
No waiver. Our failure to enforce any provision is not a waiver of that provision.
No assignment. You may not assign your rights under these Terms without our written consent. We may assign our rights to an affiliate or in connection with a sale of all or substantially all of our business.
Notices. We will give you notices by email to the address on your account or by in-app message. You can give us notice at the address in Section 17.

17. Contact us

Caspers Cloak LLC 1343 Main St, Ste 705, Sarasota, FL 34236-5630, USA Email: support@casperscloak.com

Changes to these Terms

October 16, 2026 (later the same day): Section 5 now says that you need a free trial or a paid subscription to connect, that there is no free plan, what happens when a trial or subscription ends, and how monthly data caps work (at the cap, the connection continues at reduced speed until the cap resets). Accounts on our former free plan keep a reduced-speed connection. These Terms now also name the Mac app, which they had left out, and Section 7 now covers it. The previous version took effect on January 1, 2026 and was last updated on October 16, 2026.
October 16, 2026: Section 1 now describes Tor realms and exit countries (Tor relays are run by independent volunteers, not by us; the nearest-country fallback), and Section 9 adds that we do not guarantee that a Tor exit country will always be available or that Tor relays will handle your traffic safely. The effective date is unchanged.
October 15, 2026: Section 5.2 now gives the cancel path for web subscriptions (casperscloak.com/account/subscription) and says that yearly web subscriptions get a reminder email 7 days before they renew, while Apple and Google send their own notices; Section 5.3a sets out how introductory and promotional discounts work; and Section 5.4 adds the 30-day money-back guarantee on web purchases.